Introduction and Scope

Baobab Holidays Africa ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy governs your experience on our website (baobabholidaysafrica.com) and explains how we collect, process, store, and share your personal information when you use our site, inquire about our services, or book a safari with us.

The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, passport number, and nationality.
• Contact Data: Includes billing address, home address, email address, and telephone numbers.
• Special Categories of Data: In order to ensure your safety and comfort during a safari, we may need to collect health data (e.g., medical conditions, mobility issues) and dietary requirements. We will only collect this information with your explicit consent.
• Transaction Data: Includes details about payments to and from you and other details of tours and services you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

How We Collect Your Data

We use different methods to collect data from and about you including through:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Contract Performance: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., booking your safari).
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Disclosures of Your Personal Data

To arrange your travel, we must share your data with selected third parties, including:

• Service providers acting as processors (e.g., lodges, national parks, airlines, transfer companies).
• Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors, and insurers.
• Government bodies, regulators, and customs/immigration authorities requiring reporting of processing activities in certain circumstances.

International Transfers

As an international travel operator based in Zimbabwe, we may need to transfer your personal data outside of your home country (e.g., the European Economic Area) to fulfill your booking. Whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented.

Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers for tax and legal purposes for a specified period after they cease being customers.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.